Trusting in top-class service Zung Fu is constantly improving its customer service, listening and learning from its trusted customers. Customers with Zung Fu can be sure that they are placing their cars in safe and efficient hands when they leave them for repairs or service - standards and procedures are always carried out to the world-class levels set by Mercedes-Benz. It is a trusting relationship: owners know that conscientious assessments will be made by the expert technicians, impartial advice given and - at the end of the day - genuine parts installed. The alternative to using Zung Fu's years of expertise and Mercedes-Benz-approved levels inevitably means compromising in key areas, including the crucial one of safety. Zung Fu's commitment to training and excellence naturally comes at a price: it involves a major financial investment and long years of training, in both technical and people-oriented skills. Drive into any Zung Fu service centre and the procedure will be like clockwork: friendly and informed staff, a comfortable waiting area and highly-trained technicians that use their own skills, and the very latest high-tech machines, to ensure cars receive tip-top treatment. No compromise On the workshop floor, no compromises are made or corners cut. Zung Fu uses the very best parts and materials - lubrication oil, for example, is always top grade, more expensive in the short term but designed to ensure long-lasting protection for the engine. Safety is an area where absolutely no compromise can be made: to that end, it is essential to use genuine brake parts, installed by experts. Zung Fu keeps an individual record of all service work carried out. Thus, with a quick check on the computer, a technician can see the work that has been done in the past, and what kind of maintenance is likely to be needed this time around. It is ultimately a money saver, ensuring that work is not duplicated, and that remedial action can be taken swiftly and efficiently. Best service Staff at Zung Fu are able to explain, in detail, what kind of work is carried out and why. They know that customers expect and demand the very best service, and all staff members are committed to making sure satisfaction is high. The basic premise is to listen and learn - if improvement can be made, it will be. Zung Fu responds in a similarly fast way when it comes to technological change. The company prides itself on having the very latest - and the best - equipment that allows problems to be spotted quickly and action instigated promptly. In a fast-changing world, staff are constantly tested to make sure they are fully up to speed with all the latest developments. Likewise, new technology is utilised to make sure the warehouse stock of spare parts is at optimum levels, ensuring that there is no long wait for a particular item to be imported. Professionalism Customers are not always aware of the behind-the-scenes work. But regulars know that professionalism of Zung Fu is second to none. The company is never content with standing still, always striving to take its service to a higher level, to ensure customer satisfaction is consistently high. Mercedes-Benz owners know they are driving some of the world's most sought-after cars, known for their performance style and safety. They expect the back-up to be of a similarly high calibre, consistently excellent and constantly improving. click to enlarge click to enlarge click to enlarge click to enlarge